30-Day Return Policy 

We design and craft our collections with longevity and everyday living in mind, and we want you to genuinely love every piece in your home. However, we understand that sometimes an item may not fit your space or vision as expected. If you need to make a return, please review our terms below.

Initiating a Return

Return requests must be submitted within 30 days of the date you received the item. To initiate a return, please reach out via our Contact Us page or email our customer care team at [email protected] with your order reference number and photos of the item.

Please note that all returns are subject to the following criteria:

1. Restocking Fee: A 10% restocking fee per returned item will be deducted from your final refund to offset logistics, handling, and inspection costs.

2. As-New Condition: Items should generally be in pristine, "as-new" condition. We do not accept products showing unapproved modifications, heavy accidental damage, or severe misuse. 

• Conditional Exceptions: If an item is not in as-new condition (e.g., minor scuffs, light surface marks, watermarks, or superficial scratches), we may make an exception on a case-by-case basis. In such instances, a reinstatement fee will be evaluated and deducted from your refund based on the item’s condition and the labor/materials required to restore it to like-new quality (such as sanding, re-oiling, or structural repair). This deduction is in addition to the standard 10% restocking fee. 
• Advance Notice Required: If your item is not in pristine condition, you must speak with our team prior to scheduling collection so we can assess photos and evaluate feasibility. 

Soul & Tables reserves the right to decline a return if an item shows evidence of misuse, accidental damage, improper maintenance, or normal wear and tear beyond reasonable evaluation.

Packaging: We strongly advise keeping original packaging materials where possible. If original packaging is discarded, please ensure the item is securely wrapped and protected for safe transit. We recommend photographing the item and its repackaging prior to handover to our delivery team.

Non-Returnable Items: The following items are strictly non-refundable and cannot be returned or exchanged:

• Items purchased on Clearance, marked as Final Sale, or promotional archive pieces

• Floor samples, ex-display models, and "as-is" items, or items expressly indicated as non-returnable at the point of purchase / during the promotional sale

• Special ordered items (including made-to-order and stock sourced specifically upon request)
  

• Mattresses, bedding, cushions, and fabric/care kits (for hygiene and safety reasons)

• Customised or modified items requested by the client, including but not limited to:
• • Custom drilling, cable pass-throughs, or extra holes
  • Custom finishes, varnishing, or staining/darkening

Consolidated Collection: Please note that all items from an order must be collected during the same return trip. Any additional collection trips requested will incur a $99 charge, which will be deducted from your final refund amount.

The Refund Process

Once the returned piece has been collected, transported, and inspected by our warehouse quality team.

How Refunds Are Calculated & Processed:

• Standard Return Formula (Single Collection Trip):
• • Purchase Price - Restocking Fee (10%) = Refund Amount (S$)
• Return Formula with Additional Collection Trip(s):
• • Purchase Price - Restocking Fee (10%) -  Additional Trip Fee(s) ($99 per trip) = Refund Amount (S$) 
    

Partially Paid Orders (Deposits)

If your order was placed with a partial payment or deposit, the 10% restocking fee applies to the full value of the cancelled or returned item(s), regardless of whether full payment has been completed.

The restocking fee (along with any applicable collection charges) will be deducted directly from the deposit amount paid. Any remaining deposit balance will then be refunded to your original payment method.

Important Note: If the applicable restocking fee exceeds the total deposit paid, the entire deposit will be forfeited, and Soul & Tables reserves the right to bill the remaining balance before closing the cancellation.

• Deposit Refund Formula: 
• • Deposit Paid - Restocking Fee (10% of item value) -Additional Collection Fee ($99, if applicable) = Deposit Balance Refunded (S$)

Note: The restocking fee applies even if you are returning an item with the intention of placing a replacement order.

Processing Time: Approved refunds are processed within 14 business days following inspection and will be credited back to your original payment method. Soul & Tables reserves the right to determine or adjust the refund channel where necessary.

Returns Under Warranty & Defect Claims

We stand behind the structural integrity and quality of our furniture. Claims under our warranty or for manufacturing defects apply exclusively to brand-new, standard items. Products listed under our Non-Returnable Items list (including clearance pieces, floor displays, "as-is" items, and client-customized or special-ordered pieces) are strictly excluded from defect and warranty returns.

• Authentic Timber Characteristics Are Not Defects: Our furniture is crafted from genuine solid wood. Inherent organic variations—such as unique grain patterns, knots, mineral streaks, tonal shifts, and micro-checks from natural expansion/contraction—are natural characteristics, not manufacturing flaws.

• Standard Return Terms Apply to Aesthetic Preferences: If you wish to return a piece solely due to its natural wood variations, the return will be treated as a change-of-mind return under our standard 30-Day Return Policy, subject to the 10% restocking fee and collection terms.

• Defect Assessments: True structural faults (such as joint failure, severe warping affecting functionality, or mechanism defects) qualify for complimentary repair, parts replacement, or exchange.

For visual examples and a full breakdown of what constitutes a structural defect versus organic timber features, please read our Solid Wood & Craftsmanship Guidelines.

Order Change & Cancellation

If you need to amend or cancel an order, please contact our team at least 7 full business days prior to your scheduled delivery date.

Note: The date of notice itself does not count as a business day in advance.

Cancellations or changes requested within 7 business days of delivery will incur a 10% restocking fee per line item, as the furniture will have already entered staging, routing, or transit.

Ineligible Items for Cancellation / Amendments:

• Clearance, Warehouse Sale, or Final Sale items

• Floor displays and "as-is" pieces

• Special ordered items (including made-to-order and stock sourced specifically upon request)

• Customised or modified items
• Any product explicitly designated as non-cancellable or non-returnable at the time of sale
  

Cancellations Involving Promotional Vouchers & Coupons

If a discount voucher or promotional code was applied to your order, your refund is calculated strictly based on the actual net amount paid for the returned or cancelled item(s).

The 10% restocking fee is deducted directly from the final discounted price paid per item. Voucher amounts are non-refundable, cannot be redeemed for cash, and will not be reissued or reapportioned across other items.

• Promotional vouchers & coupons refund formula: Net Amount Paid (After Discount) - Restocking Fee (10%) = Refund Amount (S$)

Partially Paid Orders (Deposits)

If your order was placed with a partial payment or deposit, the 10% restocking fee applies to the full value of the cancelled or returned item(s), regardless of whether full payment has been completed.

The restocking fee (along with any applicable collection charges) will be deducted directly from the deposit amount paid. Any remaining deposit balance will then be refunded to your original payment method.

Important Note: If the applicable restocking fee exceeds the total deposit paid, the entire deposit will be forfeited, and Soul & Tables reserves the right to bill the remaining balance before closing the cancellation.

• Deposit Refund Formula: Deposit Paid - Restocking Fee (10% of item value) -Additional Collection Fee ($99, if applicable) = Deposit Balance Refunded (S$)

Order Confirmation & Verification

Upon completing your checkout, Soul & Tables will send an official Sales Order Confirmation email detailing your purchased pieces, specifications, pricing, and estimated lead times.

It is the customer's responsibility to review this confirmation promptly. If you detect any discrepancies in sizing, finish, quantity, contact details, or delivery address, notify our support team immediately.